Frequently Asked Questions

Ordering:

•  Browse our website and add items to your cart.
•  Create an account or checkout as a guest.
•  Enter your shipping information and choose a payment method.
•  Review your order and confirm.

       What payment methods do you accept?

• We accept most major credit cards, debit cards, and net banking through secure payment gateways.
• We also offer cash on delivery (COD) in select areas.

       Can I modify or cancel my order?

• You can modify or cancel your order before it is dispatched. Contact us through [email address] or [phone number] to make changes.
• For orders after dispatch, please refer to our Cancellation Policy for details.

Products:

       What kind of products do you sell?

• We offer a curated selection of Kerala-inspired products, including:
• Ayurvedic and natural wellness items
• Handloom and handicraft treasures
• Foodie delights and spices
• Home decor and essentials

We prioritize quality, authenticity, and sustainability in our product selection.

Do you offer personalized products?

Some of our products, like sarees and jewelry, offer customization options. Check individual product pages for details.

Where are your products made?

We primarily source our products from local artisans and small businesses in Kerala.

Shipping and Delivery:

        How much does shipping cost?

• Shipping costs are calculated based on your order weight, destination, and chosen shipping method. You will see the estimated cost at checkout.
• We offer free standard shipping on orders above [amount].

       How long will it take to receive my order?

• Delivery times vary depending on your location and chosen shipping method. We provide estimated timelines at checkout.
• You can track your order using the tracking number provided.

       Do you ship internationally?

• Currently, we ship to select countries outside India. Contact us at [email address] for details and international shipping rates.

Returns and Refunds:

What is your return policy?

• You can return most items within [number] days of receiving your order for a full refund.
• Items must be unused and in original packaging.
• Contact us for a return authorization number (RAN) before returning your item.
• See our Return Policy for complete details.

How long does it take to receive a refund?

• Refunds are processed within [number] business days after receiving and inspecting the returned item.

Other:

Is your website secure?

• Yes, we use secure payment gateways and encryption technology to protect your information.

What is your privacy policy?

• You can find our Privacy Policy on our website. It outlines how we collect, use, and protect your information.

How can I contact you?

You can reach us through email at [support@gruhaseva.com], phone at [0484 2970866 +91 9895051823].

We hope this FAQ answers your questions about Gruhaseva.com. If you have any further inquiries, please don't hesitate to contact us.