Delivery Policy
At Gruhaseva.com, we understand that getting your Kerala treasures to your doorstep quickly and safely is an important part of your shopping experience. Here's how we deliver happiness:
Delivery Timelines:
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We strive to dispatch orders within [number] business days of receiving your order.
- Delivery timings depend on your location and chosen shipping method. We provide estimated delivery times at checkout and keep you updated on the progress of your order.
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Please note that unforeseen circumstances such as weather, holidays, or courier delays may affect delivery times. We will do our best to inform you in such cases.
Shipping Methods:
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We offer a range of shipping options to cater to your needs and budget:
- Standard Shipping: This is the most affordable option with delivery times ranging from [number] to [number] business days.
- Express Shipping: If you need your order faster, choose Express Shipping for delivery within [number] to [number] business days.
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Local Pickup: For customers in Kochi, Kerala, you can choose to pick up your order at our designated location free of charge.
Shipping Costs:
Shipping costs are calculated based on your order weight, destination, and chosen shipping method. You will see the estimated shipping cost at checkout before confirming your order.
Free Shipping:
We offer free standard shipping for all orders.
Track Your Order:
Once your order is dispatched, you will receive a tracking number via email. You can use this number to track your package's progress on the courier's website.
International Shipping:
We currently ship to select countries outside India. To check if we ship to your location and for international shipping rates, please contact us at [support@gruhaseva.com].
Delivery Address:
Please ensure you provide a complete and accurate delivery address, including your name, phone number, and any relevant landmarks. Incorrect or incomplete addresses may delay or prevent delivery.
Undelivered Packages:
If your package is returned to us due to an incorrect address or non-payment of customs charges (for international orders), we will contact you to arrange for redelivery, which will incur additional shipping charges.
